International Delivery and Order Tracking

What kind of deliveries are offered?

As a service to our customers, we arrange the shipping of orders via one of our preferred carriers. All charges are proforma and will be included in your order’s final balance. Two options are available: 'White glove service' or 'Curbside service'. "White glove service": our shipping partner will unload, unpack, check and install the piece in the room of your choice. "Curbside service": our shipping partner will unload the product and deliver it in front of your building door. You may also choose to pick up the item at the atelier or in a storage facility of your choice. In that case we must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.

We ship by road, air and sea depending on the delivery address, your project timeline and budget. 

What is curbside delivery?

Our shipping partner will unload your crate or package on the curbside of the delivery address.

What is white glove delivery?

Our shipping partner will pick up, pack, ship your order. They will help you manage customs. Then they will schedule the delivery at the day and time that works best for you. They will unload, unpack, check and install the product in the room of your choice.

Do you offer installation?

We do, this is what we call White Glove Delivery. Please select that option at checkout if installation is required.

Do you ship to the US?

We ship worldwide and very often to the US!

Where do you ship?

We ship worldwide.

If I order several items, will they be delivered at the same time?

They can be! What do you prefer? Tell us on contact@ileworldwide.com

Please note that the pieces might not all be ready at the same time so grouping fees might incur.

Can you deliver purchases into my home?

Yes of course! This is what we call white glove delivery.

Can I arrange a preferred date for delivery?

Yes we can request a preferred delivery date. Please note that no guarantee can be given as many factors can influence an international delivery but we will do our best to accommodate your request.

How can we get an invoice?

We first send you a quote with the chosen pieces’ technical specifications, production lead time, country of origin, prices, quantity, VAT and shipping costs if applicable. Once approved and paid, we will issue an invoice and start production or dispatch the items if they are available in stock. Contact us on contact@ileworldwide.com if you have misplaced your invoice.

Can I group orders to save on the delivery fees?

Yes of course, this is most recommended and the beauty of shopping for multiple items at Ile Worldwide. Email us your selection and delivery address at contact@ileworldwide.com to receive a quote.

Can I use my own carrier?

You may organise your own pick up. Please note that the transfer of responsibility occurs upon pick up and under no circumstances will the seller be able to compensate you in case of breakage during transit, even if we have offered a packaging service. It is therefore strongly recommended to pick up the goods unpacked for your shipper to control them upon collection.

Who will be my prime point of contact?

When you write to us at contact@ileworldwide.com, our founder or one of our experts will reply to you and follow your order from A to Z. If you would like to speak to someone specific, please feel free to let us know.

Is the delivery time included in the production lead time?

No the delivery time is not included in the production lead time. The delivery time will depend on the chosen method (sea or air) and the delivery address.

Can I change the delivery method once the order has been placed?

Yes you can change the delivery method until the piece is dispatched. Please note that may involve an increase of delivery fees as we always work ahead to secure the best shipping prices.

How can I get a quote for the delivery fees?

Please send us your delivery address by email on contact@ileworldwide.com, if you need us to install it and if so, on what floor the piece needs to go.

How much does delivery cost?

Delivery costs depend on your choice of delivery type, on the size and weight of the item, as well as the accessibility of the delivery address.

How can I track the delivery of my item?

Email us at contact@ileworldwide.com or call us on +31621298301 (WhatsApp works too!)